Terms of Service

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you and CloudRest Pillows Limited, a company registered in the United Kingdom with its principal place of business at 42 Portland Place, London, W1B 1NB, United Kingdom. By using our website located at cloudrestpillows.com, purchasing our products, or engaging with our services in any manner, you acknowledge that you have read, understood, and agree to be bound by these terms along with our Privacy Policy.

You must be at least 18 years of age to use our services or make purchases. If you are under 18, you may only use our website with the involvement and consent of a parent or legal guardian who agrees to be bound by these terms on your behalf. By using our services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into this agreement.

2. Description of Services

CloudRest Pillows operates an e-commerce platform specializing in the sale of premium sleep products, including memory foam pillows, cooling gel pillows, down alternative pillows, and related bedding accessories. Our services include product browsing, online ordering, customer support, pillow customization tools, sleep guidance content, and order fulfillment with shipping to addresses within the United Kingdom and select international locations.

We provide detailed product descriptions, specifications, care instructions, and customer reviews to help you make informed purchasing decisions. Our pillow customization service allows you to select specific features such as firmness level, size, fill material, and cover fabric to create a product tailored to your sleep preferences. All products are subject to availability, and we reserve the right to discontinue any product at any time without prior notice.

3. User Obligations and Acceptable Use

When using our website and services, you agree to conduct yourself in accordance with all applicable laws and regulations. You may only use our services for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use and enjoyment of the website.

You specifically agree not to engage in the following prohibited activities: using automated systems or software to extract data from our website without written permission (scraping); impersonating any person or entity or falsely stating your affiliation with any person or organization; attempting to gain unauthorized access to our systems, accounts, or networks; transmitting viruses, malware, or any other malicious code; posting or transmitting unlawful, threatening, defamatory, obscene, or otherwise objectionable content; interfering with or disrupting the integrity or performance of our website; or using our services to engage in any illegal activity including fraud or money laundering.

You are responsible for maintaining the confidentiality of your account credentials if you create an account with us. You agree to immediately notify us of any unauthorized use of your account or any other security breach. We reserve the right to suspend or terminate your account and refuse any current or future use of our services if you violate these terms or engage in conduct that we determine to be inappropriate or harmful to our business or other users.

4. Intellectual Property Rights

All content displayed on the CloudRest Pillows website, including but not limited to text, graphics, logos, images, product descriptions, photographs, videos, audio clips, data compilations, software code, and the overall design and layout of the website, is the exclusive property of CloudRest Pillows Limited or our content suppliers and is protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property laws.

The CloudRest name, logo, and all related product and service names, design marks, and slogans are trademarks or registered trademarks of CloudRest Pillows Limited. You may not use these marks without our prior written permission. Other product and company names mentioned on our website may be trademarks of their respective owners.

We grant you a limited, non-exclusive, non-transferable license to access and use our website and its content solely for your personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from our website except as follows: your computer may temporarily store copies of such materials in RAM; you may store files automatically cached by your web browser for display enhancement purposes; and you may print one copy of a reasonable number of pages for your personal, non-commercial use. Any other use of website content requires our express written permission.

5. Product Information and Pricing

We make every effort to ensure that product descriptions, specifications, images, and pricing information displayed on our website are accurate and current. However, we do not warrant that product descriptions, colors shown in photographs, or other content on our website are completely accurate, reliable, current, or error-free. Product images are for illustrative purposes and may not precisely represent actual product colors or dimensions due to variations in monitor settings and photographic conditions.

All prices are stated in British Pounds Sterling and include VAT where applicable. We reserve the right to change prices for products displayed on our website at any time without prior notice. Posted prices do not include shipping and handling fees unless specifically stated. The price charged for a product will be the price displayed on our website at the time your order is placed, subject to our acceptance of your order.

Despite our best efforts, occasionally a product may be listed at an incorrect price due to human error or technical issues. If we discover a pricing error before we process your order, we will notify you immediately and give you the option to purchase the product at the correct price or cancel your order. If a pricing error is discovered after your order has been processed and shipped, we will contact you to discuss resolution options which may include a refund or price adjustment.

6. Orders and Payment

When you place an order through our website, you are making an offer to purchase the selected products subject to these terms. All orders are subject to acceptance by CloudRest Pillows. We reserve the right to refuse or cancel any order for any reason including product availability, errors in product or pricing information, suspected fraud, or violation of these terms. If your order is cancelled after your payment has been processed, we will issue a full refund to your original payment method.

We accept payment via major credit cards, debit cards, and PayPal. Payment must be received in full before we process your order for shipment. By providing payment information, you represent and warrant that you are authorized to use the payment method provided and that all payment information you supply is true, correct, and complete. You authorize us to charge the full amount of your order to the payment method you provide.

All payment transactions are processed securely through third-party payment processors who comply with Payment Card Industry Data Security Standards. We do not store your complete payment card details on our servers. Your payment information is encrypted during transmission using Secure Socket Layer technology to protect against unauthorized access.

7. Shipping and Delivery

We offer free standard shipping on all orders over fifty British Pounds within the United Kingdom. Orders below this threshold are subject to a standard shipping fee which will be clearly displayed at checkout. We ship to addresses in England, Scotland, Wales, Northern Ireland, and select international locations. Shipping times vary based on destination and are estimated at three to five business days for UK mainland addresses.

You are responsible for providing accurate and complete shipping information. We are not liable for delays or non-delivery resulting from incorrect addresses provided by you. Risk of loss and title for products purchased from us pass to you upon delivery to the carrier. We are not responsible for delays caused by shipping carriers, customs processing, or events beyond our reasonable control including natural disasters, strikes, or public health emergencies.

8. Returns and Refunds

We stand behind the quality of our products and offer a 100-night trial period on all pillow purchases. If you are not completely satisfied with your CloudRest pillow, you may return it within one hundred nights of delivery for a full refund of the purchase price. To qualify for our trial period guarantee, the product must be in clean, resalable condition with original packaging and tags where applicable.

To initiate a return, please contact our customer service team at [email protected] or call us at +44 20 7946 0958. We will provide you with return instructions and a return authorization number. Returns shipped without prior authorization may not be accepted. You are responsible for return shipping costs unless the return is due to our error or a defective product.

Refunds will be processed to your original payment method within fourteen business days after we receive and inspect the returned product. Please note that it may take additional time for your financial institution to process the refund to your account. We reserve the right to refuse returns that do not meet our return policy requirements or show signs of damage beyond normal trial use.

9. Product Warranties

CloudRest Pillows provides a limited warranty on all products for a period of five years from the date of original purchase. This warranty covers defects in materials and workmanship under normal use conditions. During the warranty period, we will repair or replace any defective product at our discretion at no charge to you.

This warranty does not cover damage resulting from misuse, abuse, accident, alteration, normal wear and tear, improper care or cleaning, or failure to follow product care instructions. The warranty is void if the product has been damaged by improper handling, exposure to extreme temperatures, use of unauthorized cleaning products, or modifications not authorized by CloudRest Pillows.

To make a warranty claim, contact our customer service department with proof of purchase and a description of the defect. We may request photographs or return of the defective product for inspection. This limited warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. This warranty is in addition to, and does not affect, your statutory rights as a consumer under applicable consumer protection laws.

10. Disclaimers and Limitation of Liability

Our website, products, and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the fullest extent permitted by law, CloudRest Pillows disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website will be uninterrupted, secure, or error-free, that defects will be corrected, or that our website or servers are free of viruses or other harmful components.

While we make reasonable efforts to provide accurate product information and sleep guidance content, we do not warrant the accuracy, completeness, or usefulness of any information on our website. Any reliance you place on such information is strictly at your own risk. Our products are designed to provide comfort and support during sleep but are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

To the maximum extent permitted by applicable law, CloudRest Pillows Limited, its directors, officers, employees, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website, products, or services, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, computer damage, or system failure, even if we have been advised of the possibility of such damages.

In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount paid by you to CloudRest Pillows for the specific product or service giving rise to the claim, or one hundred British Pounds, whichever is greater. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

11. Indemnification

You agree to defend, indemnify, and hold harmless CloudRest Pillows Limited, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any claims, actions, demands, liabilities, judgments, damages, losses, costs, and expenses including reasonable legal fees arising out of or relating to your violation of these Terms of Service, your use of our website or products, your breach of any applicable laws or regulations, or your violation of any rights of a third party.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim. You will not settle any claim that affects CloudRest Pillows without our prior written consent. This indemnification obligation will survive termination of these terms and your use of our services.

12. Third-Party Links and Services

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by CloudRest Pillows. These links are provided for your convenience and do not signify our endorsement of such websites or the information, products, or services they provide. We have no control over and assume no responsibility for the content, privacy policies, terms of use, or practices of any third-party websites or services.

You acknowledge and agree that CloudRest Pillows shall not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any third-party content, goods, or services available through such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit or use.

13. Privacy and Data Protection

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. Our Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the UK General Data Protection Regulation and other applicable data protection laws. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Please review our full Privacy Policy at cloudrestpillows.com/privacy for detailed information about our data practices.

14. Governing Law and Jurisdiction

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located in London, England for resolution of any disputes arising out of or relating to these terms or your use of our services.

If you are a consumer resident in the European Union, you may also have the right to bring proceedings in the courts of your country of residence. Nothing in these terms affects your statutory rights as a consumer under mandatory consumer protection laws applicable in your jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these terms.

15. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms of Service or your use of our services, we encourage you to first contact our customer service team to seek an informal resolution. You can reach us at [email protected] or by calling +44 20 7946 0958. We are committed to resolving disputes fairly and promptly through good faith negotiation.

If we are unable to resolve a dispute through informal negotiation within thirty days, either party may elect to submit the dispute to binding arbitration under the rules of the London Court of International Arbitration. The arbitration shall be conducted in London, England in the English language before a single arbitrator mutually agreed upon by the parties. The arbitrator's decision shall be final and binding, and judgment may be entered upon it in any court of competent jurisdiction.

Notwithstanding the foregoing arbitration provision, either party may bring an action in court to seek injunctive or other equitable relief in connection with intellectual property infringement, breach of confidentiality obligations, or violation of applicable data protection laws. Nothing in this section prevents you from bringing a dispute to the attention of any applicable regulatory authority or consumer protection agency.

16. Termination and Suspension

We reserve the right to suspend or terminate your access to our website and services immediately, without prior notice or liability, for any reason including but not limited to breach of these Terms of Service, fraudulent activity, violation of applicable laws, or conduct that we determine to be harmful to our business interests or other users. Upon termination, your right to use our services will immediately cease.

All provisions of these terms which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, limitations of liability, and dispute resolution provisions. Termination of your access to our services does not relieve you of any obligations incurred prior to termination, including outstanding payment obligations for products or services already received.

17. Changes to Terms of Service

We reserve the right to modify or replace these Terms of Service at any time at our sole discretion. If we make material changes to these terms, we will provide notice by posting the updated terms on our website with a revised "Last Updated" date at the top of this page. For significant changes that materially affect your rights or obligations, we will provide at least fourteen days advance notice by email to the address associated with your account or by prominent notice on our website.

Your continued use of our website and services after the effective date of any changes to these terms constitutes your acceptance of the revised terms. If you do not agree to the new terms, you must stop using our services. We encourage you to review these Terms of Service periodically to stay informed about our policies and your obligations.

18. Severability and Waiver

If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent, or if such modification is not possible, the provision shall be severed from these terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision, and the remaining provisions shall continue in full force and effect.

Our failure to enforce any right or provision of these Terms of Service shall not be deemed a waiver of such right or provision. No waiver by CloudRest Pillows of any term or condition set forth in these terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any waiver must be in writing and signed by an authorized representative of CloudRest Pillows to be effective.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by us on our website, constitute the entire agreement between you and CloudRest Pillows Limited concerning your use of our website and services. These terms supersede and replace any prior agreements, understandings, or arrangements between you and CloudRest Pillows, whether oral or written, regarding the subject matter herein.

20. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service or our services, please contact us using the information below. We are committed to addressing your inquiries promptly and transparently.